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Help Desk

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The Germanna Helpdesk is for faculty, staff and students to enter computer and technology related requests. You may access the Helpdesk from any place you have access to the Internet.

Please have your Student ID Number (EmplID) ready when contacting the Student Technical Help Desk about account information.

Students (TECHNICAL QUESTIONS ONLY)

Help


Faculty & Staff

Your requests will be handled by Technical Services.

All Helpdesk Requests are addressed as quickly as possible. From password resets to network troubleshooting, we do our best to help the members of the Germanna community with all of their IT needs.

 

Faculty and Staff Support

Need assistance from Technical Support?

Complete an Online Ticket by Clicking on the Ask for Hel Link


ONLINE FORM

 

Hours of Operation

 

Fredericksburg/Stafford:

Mon-Thur 7:30am to 8:00pm

Friday 7:30 to 4:00pm

Sat 8:00am - 2:00pm

 

For Emergency help affecting students in the classrooms. Call the Helpdesk phone lines:

 

Fredericksburg/Stafford Campus - (540) 834-1000

Locust Grove Campus - (540) 423-9080

Daniel Center - (540) 937-2905

 

Locust Grove:

Mon - Thurs 7:30am to 7:30pm

Friday 7:30am to 4:30pm

 

Daniel Center:

Mon- Thur 8:00am to 7:30pm

Friday 8:00am to 4:30pm

Evening hour based on events