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Learning Support Services: Student Technical Help Desk

Catalog and Student Handbook

The Student Technical Help Desk at Germanna Community College fields student inquiries about online services and technology. The Student Technical Help Desk offers phone assistance, email assistance, and an online request form for students to submit questions regarding various computer-related tasks and applications. This team is dedicated to providing timely, quality service to students to ensure they have the technology assistance necessary to be successful during their academic careers. It provides technical support for students trying to access online services or those using other technologies provided by the institution for success during their coursework.

  • Provide assistance to learners in the following areas:

    • Reset passwords for myGCC
    • Troubleshoot Blackboard issues
    • Answer general SIS questions
  • Answers to general computer-related questions