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TECHNICAL SERVICES
Procedure for Requesting Interactive Video (IV) Support:
- Conference Room Support :
- Germanna faculty and staff (end-users) are responsible for the setup and shut down of equipment for all standard IV meeting. Standard includes:
- Any connection between GCC sites
- Technical Services will provide support for non-standard IV setup upon receipt of a Help Desk request. Non-standard includes:
- A connection between GCC and a non-GCC site
- A connection involving GCC guests or students
- Any connections involving special circumstances or special needs (non-traditional setup)
- Tech Services will respond to any IV problems that occur
- Classroom Support :
- Tech Services will provide training for all users upon request
- The end user is responsible for operating the equipment and ensuring the equipment at each connected site is shut down at the end of each class
- Tech Services will respond to any IV problems that occur
- Other room uses - if IV meetings are scheduled in the classrooms the support will be the same as what is listed under the Conference Room Support section above
Procedure for scheduling an Interactive Video meeting
- To Reserve a Room:
- Conference Rooms - Reserve the conference rooms through your own Microsoft Outlook calendar.
- Classrooms - Reserve through Active Data
- Training Resources:
- Review Interactive Video training resources below
- Technical Support:
- Submit a Help Desk ticket if Technical Support is needed
Note: If the meeting involves connecting 3 or more sites, one of the rooms reserved must be a classroom.
Interactive Video Training Resources
(Documentation & Videos)
Classrooms (F2-131, 133 / L1-507)
Training videos
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Conference Rooms (F1-225) New HD System
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Classrooms ( L1-506)
- User instructions & Training video - Coming Soon!
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Conference Room (F2-126)
Training video "The Basics" (13.41min)
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Classrooms (C1-209 & 224)
Training video (9.37 min)
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Conference room (C1-118)
Training video - Coming Soon!
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Classrooms (S1-102 & 103 and L1-508 Mobile Unit)
Training video - Coming Soon!
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Polycom systems (FAC & LGC)
Training video - Coming Soon!
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