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Procedure for Requesting Interactive Video (IV) Support:

• Conference Room Support :
  • Germanna faculty and staff (end-users) are responsible for the setup and shut down of equipment for all standard IV meeting.  Standard includes:
         -  Any connection between GCC sites
  • Technical Services will provide support for non-standard IV setup upon receipt of a Help Desk request.  Non-standard includes:
         -  A connection between GCC and a non-GCC site
         -  A connection involving GCC guests or students
         -  Any connections involving special circumstances or special needs (non-traditional setup)
• Tech Services will respond to any IV problems that occur
• Classroom Support :
  • Tech Services will provide training for all users upon request
  • The end user is responsible for operating the equipment and ensuring the equipment at each connected site is shut down at the end of each class
  • Tech Services will respond to any IV problems that occur
  • Other room uses - if IV meetings are scheduled in the classrooms the support will be the same as what is listed under the Conference Room Support section above

Procedure for scheduling an Interactive Video meeting

• To Reserve a Room:
  • Conference Rooms - Reserve the conference rooms through your own Microsoft Outlook calendar.
• Classrooms - Reserve through Active Data
• Training Resources:
  • Review Interactive Video training resources below
• Technical Support:
  • Submit a Help Desk ticket if Technical Support is needed

Note: If the meeting involves connecting 3 or more sites, one of the rooms reserved must be a classroom.

Interactive Video Training Resources