Student Technical Help Desk – FAQ

Help With My GCC

How can find my Student ID Number (EmplID) and username for myGCC?

Go to the sign-in page for myGCC. Click on the link, “Forgot Username”, and fill in all the information requested. Once submitted, you will immediately be provided your username and Student ID Number (EmplID) on the next screen. If you are unable lookup your Student ID Number and username online please contact the Student Technical Help Desk.

What should I do if I’ve forgotten my password for myGCC?

Go to the sign-in page for myGCC and click on the link, “Forgot Password”. Fill in the requested information on each of the next screens and you will be asked to create a new password. If you are unable to change your password online please contact the Student Technical Help Desk.

How do I access Blackboard, my student email account (Gmail), or the Student Information System (SIS)?

Go to the sign-in page for myGCC, enter your username and password, and then click the “Sign In” button.  Click the button for the system you wish to access, Blackboard, SIS, or your student email (Gmail), and you will be automatically logged into that system.

Managing Your Classes

How do I register for a class online?
How can I pay my tuition online?
How do I view my Class Schedule online?

To view your class schedule, please log into myGCC. After you are logged into myGCC, click the large ‘SIS’ button. Once you are in SIS, go to ‘Student Center’ and then choose ‘Class Schedule’ from the drop-down menu under the ‘Academics’ heading.

How do I drop a class online?

Please see Page 2:  myGCC Quick Guide

Why do I have a Hold on my account?

To view your holds, please log into myGCC. After you are logged into myGCC, click the large ‘SIS’ button. Once you are in SIS, go to ‘Student Center’ and you will see a ‘Holds’ area is listed on the right.

Grades & Transcripts

How do I see my final grade in a class?

To view your final grade, please log into myGCC. After you are logged into myGCC, click the large ‘SIS’ button. Once you are in SIS, go to ‘Student Center’ and then choose ‘Grades’ from the drop-down menu under the ‘Academics’ heading.

How do I request an official transcript or view an unofficial transcript?

Please see:   Transcript Request

Help with Blackboard

What should I do if I don’t I see my class in Blackboard?

If you don’t see your class in Blackboard after the first day of the class please contact your instructor. You can use the GCC Online Directory to search for your instructor’s contact information.

How do I hide old courses that are still visible in Blackboard?

To hide a Blackboard course, first log into Blackboard. Now click the ‘gear icon’ in the upper right corner of the module, “My Blackboard Courses”, on your Blackboard homepage (the ‘gear icon’ will only be visible if your cursor is places anywhere within the module, “My Blackboard Courses”). Uncheck all of the boxes next to each course you wish to hide. Then click the button that says, “Submit”, at the bottom of the screen.

What should I do if I see another colleges name at the top of Blackboard?

You will need to change your User Preferences in SIS. First log into myGCC, once you are logged in, click the large ‘SIS’ button. Now you are logged into SIS, go to Campus Personal Information -> User Preferences. Under the Institution drop-down menu, select, “Germanna Community College”, then click the ‘Save’ button. After you change your preferences in SIS please wait 24-48 hours for the name at the top of Blackboard to change.

What should I do if I’m locked out of a test in Blackboard?

Only your instructor can reset a test for you. Contact information for you instructor should listed in Blackboard and on the class syllabus. You can also use the GCC Online Directory to search for your instructor’s contact information.

Microsoft Office 365 for Students

How do I find information about Microsoft Office 365 for students?

Information About Scholarships

Where can I find the Oasis system for information about scholarships?
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