Special announcement

Germanna will be closed July 4th and 5th.

Student technical help desk – FAQ

Help with myGCC

  • How can find my student id number (EmplID) and username for myGCC?

    How can find my student id number (EmplID) and username for myGCC?

    Go to the sign-in page for myGCC. Click on the link, “Forgot Username”, and fill in all the information requested. Once submitted, the username and Student ID Number (EmplID) will be immediately provided on the next screen. If a student is unable lookup their Student ID Number and username online please contact the Student Technical Help Desk.

  • What should I do if I have forgotten my password for myGCC?

    What should I do if I have forgotten my password for myGCC?

    Go to the sign-in page for myGCC and click on the link, “Forgot Password”. Fill in the requested information on each of the next screens and create a new password. If a student is unable to change their password online please contact the Student Technical Help Desk.

    How do I access Blackboard, my student email account (Gmail), or the Student Information System (SIS)?

    Go to the sign-in page for myGCC, enter the username and password, and then click the “Sign In” button.  Click the button for the system needed to access, Blackboard, SIS, or  student email (Gmail), and be automatically logged into that system


Managing your classes

Grades & transcripts


Help with Blackboard

  • What should I do if I don’t I see my class in Blackboard?

    What should I do if I don’t I see my class in Blackboard?

    If the class in Blackboard is not listed after the first session, please contact the instructor. Use the faculty and staff directory to search for the instructor’s contact information.

  • How do I hide old courses that are still visible in Blackboard?

    How do I hide old courses that are still visible in Blackboard?

    To hide a Blackboard course, first log into Blackboard. Click the ‘gear icon’ in the upper right corner of the module, “My Blackboard Courses”, on the Blackboard homepage (the ‘gear icon’ will only be visible if the cursor is places anywhere within the module, “My Blackboard Courses”). Uncheck all of the boxes next to each course to hide. Then click the button that says, “Submit”, at the bottom of the screen.

  • What should I do if I am locked out of a test in Blackboard?

    What should I do if I am locked out of a test in Blackboard?

    Only instructors can reset a test for students. Contact information for instructors should be listed on Blackboard and on the class syllabus. Students can also use the faculty and staff directory to search for their instructor’s contact information.


Microsoft Office 365 for students


Information about scholarships

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